4 Sons Food Stores is a chain of twenty-one convenience stores in the Phoenix, Arizona Area. All locations benefit from high customer traffic and frozen beverage sales.
Challenged with continuous service and excessive repair expenses for their current frozen carbonated beverage equipment, 4 Sons was in need of a frozen drink machine that improved serviceability and cut down maintenance fees. With the help of FBD Frozen, 4 Sons has significantly reduced their number of service calls and optimized their frozen beverage program to its full potential.
Within 45 days, 4 Sons spent more than $9,000 on service and repair expenses for 3 of their 10 existing frozen beverage units.
4 Sons was seeking operational efficiency methods to:
reduce maintenance expenses
enhance quality service to its customers
and maximize the company’s profitability.
Unreliable Taylor equipment
Slow technical support and service
Excessive noise and constant overheating
Low customer awareness of 4 Sons products and specials
FBD approached the 4 Sons business challenge with a thorough analysis, including store visits and surveys to identify the best solution and recommendation to address the immediate business challenge, as well as identifying enhanced methods for optimization of its frozen beverage program.