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Welcome to the FBD Frozen Academy!

Everything you need to know about working with frozen beverage dispensers

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Meet your instructor

Hello!!! My name is Magnus Achu. I am the Sr. Manager, Customer Service here at FBD. I have been with FBD for over 11 years.

During this time, I have held different positions and worked in other departments. I started in Shipping as a Temp Employee, then moved to Production where I learned how to assemble and test machines.

From there, I moved to Tech Support where I learned how to troubleshoot and fix machines over the phone with service technicians. While in Tech Support, I was able to travel all over the USA and abroad to train technicians on how to install and service FBD equipment.

Currently, I am leading our Customer Service, Tech Support and Field Service Team. I enjoy talking to our customers and helping them resolve any issues from when the order is released to FBD, till when the unit is installed and operating in the field.

Magnus Achu
Sr. Manager, Customer Service - FBD